Payments & Billing
Understanding our payment system, escrow protection, and billing processes.
How Payments Work
For Customers:
- • No fees for posting jobs or making payments
- • Pay securely through our platform using credit/debit cards
- • Your payment is held in escrow until work is completed
- • Release payments as milestones are reached
For Designers:
- • Monthly premium subscription required to bid on jobs
- • No transaction fees on project payments
- • Receive payments when customers approve milestones
- • Funds transferred to your account within 2-3 business days
Escrow Protection System
How It Works:
- 1. Customer pays: Payment is securely held in escrow
- 2. Work begins: Designer starts the project with payment guaranteed
- 3. Milestone approval: Customer approves completed work phases
- 4. Payment release: Funds released to designer upon approval
- 5. Final delivery: Remaining payment released when project is complete
Benefits:
- • Customers: Only pay for work you approve
- • Designers: Payment guaranteed once work is accepted
- • Both parties: Dispute resolution available if needed
Designer Subscription Plans
Premium Designer Subscription Includes:
- • Unlimited bidding on all available jobs
- • Priority placement in search results
- • Advanced analytics and performance insights
- • Direct access to priority customer support
- • Early access to new platform features
Why We Require Subscriptions:
Our subscription model ensures only serious, professional designers on the platform, maintaining high standards for both designers and customers.
Good News:
No additional transaction fees! The subscription covers all platform features.
Payment Timeline & Process
Typical Payment Schedule:
- Project Start:20-30% milestone payment
- Design Approval:30-40% milestone payment
- Progress Check:20-30% milestone payment
- Final Delivery:Remaining balance
Processing Times:
- • Milestone approval: Immediate release to designer
- • Bank transfer: 2-3 business days
- • Dispute resolution: 3-5 business days
Common Payment Issues
Payment Not Processing?
- • Check your card details and expiry date
- • Ensure sufficient funds or credit limit
- • Contact your bank about international transactions
- • Try a different payment method
Didn't Receive Payment?
- • Check if milestones have been approved by customer
- • Verify your bank details are correct
- • Allow 2-3 business days for processing
- • Contact support if payment is delayed beyond this
Need to Request a Refund?
Our dispute resolution team can help with refund requests. Contact support with your order details and reason for the refund request.
Still have payment or billing questions?