Technical Support
Troubleshooting guides and solutions for common technical issues.
Login & Account Issues
Can't sign in to your account?
- • Check your email and password: Ensure caps lock is off and email is correct
- • Reset your password: Use the "Forgot Password" link on the login page
- • Clear your browser cache: Old data might be causing conflicts
- • Try a different browser: Test with Chrome, Firefox, or Safari
Account verification issues?
- • Check your spam folder for verification emails
- • Add support@customfitforme.com to your contacts
- • Request a new verification email from your account dashboard
Quick Fix:
Try signing out completely, clearing browser data, and signing back in.
Website Performance Issues
Site loading slowly?
- • Check your internet connection: Run a speed test
- • Close unnecessary tabs: Free up browser memory
- • Update your browser: Ensure you're using the latest version
- • Disable browser extensions: Some extensions can slow down websites
Pages not loading correctly?
- • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- • Clear your browser cache and cookies
- • Try browsing in incognito/private mode
- • Check if JavaScript is enabled in your browser
Mobile & App Issues
Mobile browser problems?
- • Update your mobile browser: Chrome, Safari, or Firefox
- • Clear mobile browser data: Remove cache and cookies
- • Check available storage: Free up space on your device
- • Restart your device: Sometimes a simple restart helps
Touch screen issues?
- • Clean your screen for better touch response
- • Try using the site in landscape mode
- • Zoom in if buttons are too small to tap accurately
Mobile Tip:
CustomFitForMe works best on mobile when you add it to your home screen for app-like experience.
File Upload Problems
Photos not uploading?
- • Check file size: Keep images under 10MB
- • Use supported formats: JPG, PNG, or GIF files
- • Stable internet connection: Upload may fail on poor connections
- • Try one photo at a time: Upload individually if bulk upload fails
Portfolio upload issues (Designers)?
- • Ensure images are high quality and well-lit
- • Use landscape orientation for better display
- • Compress large files to reduce upload time
- • Wait for each upload to complete before adding the next
Browser Compatibility
Recommended Browsers:
- Google Chrome:Version 90+ (Recommended)
- Mozilla Firefox:Version 88+
- Safari:Version 14+ (macOS/iOS)
- Microsoft Edge:Version 90+
Unsupported: Internet Explorer is not supported. Please upgrade to a modern browser.
Still Experiencing Issues?
Before contacting support, please try:
- • Restarting your browser completely
- • Testing on a different device or network
- • Checking our status page for known issues
- • Trying the steps above relevant to your problem
When contacting support, please include:
- • Your browser and version (e.g., Chrome 120)
- • Your operating system (Windows, Mac, iOS, Android)
- • Detailed description of the problem
- • Screenshots if applicable
- • Steps you've already tried
Couldn't find a solution to your technical issue?